The terms and conditions of this page represent both the on and offline business of the Mermaid Bar Auckland (KR Entertainment Ltd) and the Mermaid Bar Wellington (B & M Entertainment Ltd.)
All contact information listed on this website is correct at the time of publication.
All Goods and Services information description and pricing is correct at the time of publication.
We do not offer any products or services which require delivery, with the exception of outcall service that are subject to an additional transit charge where applicable and this will be outlined at the check out / time of purchase.
All completed transactions on themermaid.co.nz will be deducted in $NZD Currency and the Mermaid Bar is not liable for any local or overseas additional charges or conversion charges made by the customers bank or payment issuer.
the Mermaid Bar website uses a payment portal that offers 128 bit Secured SSL encryption for all online transactions.
All service purchase information can be reviewed by the customer before and at the time of purchase.
the Mermaid Bar refund / Return policy on our goods and services is as follows:
- You must provide original purchase receipt, otherwise no refund will be considered.
- The complaint must be received within 7 day from date of original purchase otherwise will not be valid for any refund consideration.
- Original purchaser must come into the Club and speak to the Club or Duty Manager to complete feedback form (between 1900-2000 weekdays), and must bring along proof of ID and original receipt.
- Information from your ID will be retained in a company-wide database to be used only for authorising returns.
We accept the following forms of payment:
We only accept online payment for services rendered locally (Auckland or Wellington) and do not offer any form of international service or payment facility.
Refund Policy: Refunds are only provided when bookings are cancelled with more than 24 hours notice. If a purchased service cannot be carried out due to non attendance of client or customer or no-show or last minute cancellation,the Mermaid Bar reserves the right of no refund. Successful refunds must be authorised in advance by a duty manager. Any processing fees incurred during the refund process will be deducted from the total refund amount.
Services not rendered: In the event of a complaint or dispute of service where online purchases are made, we require all customers to contact us promptly in the first instance. It is company policy that communication is made first hand to allow us to assess the service issue and process refunds quickly to avoid any issues which may lead to refund request through a bank, card issuer or chargeback process. All costs for services are based on time and those particulars are outlined at the payment stage of all online transactions. We encourage all customers to communicate with us directly with any issues, which we will aim to resolve via our normal dispute process.